Quality is of paramount importance to all team members at Dileha. We are continually evaluating and improving the level of service we offer our clients to ensure the reputation for quality on which we pride ourselves is maintained and grown.
We are committed to providing projects that are not just fit-for-purpose, but which exceed expectation in terms of quality of build and functionality. Our reputation for both the quality of our project management and finished projects is achieved through our proven Quality Management System
Our Quality system is an integral part of our companies management activity and is implemented through a comprehensive set of procedures and controls which are documented in accordance with ISO 9001:2008.
Our Quality Management System follows six basic Principles of Quality:
- Provides for long-term quality control through established processes and systems.
- Nurtures and guides our Quality Culture through its proven policies and procedures.
- Successfully identifies and controls the quality standard and quality of design as defined by our clients.
- Plans for Quality: Identifying measures of achieving the required quality, including construction methods, equipment, materials and personnel.
- Insures for Quality: Encouraging all parties to “Work Together to Deliver the Best – First Time”.
- Provides for a process of continuous improvement correcting any potential quality deficiencies that may arise.